Refund policy

EU Return and Refund Policy

Effective Date: 02/09/2024

At Mimi Barcelona, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Right of Withdrawal In accordance with EU law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day you receive the goods.

2. Conditions for Returns

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain goods, such as perishable items, custom-made products, or items on sale, may not be eligible for return.

3. How to Return an Item

  • Please contact us at info@mimibarcelona.com within 14 days of receiving your item to initiate a return.
  • Once your return is approved, you will be responsible for the cost of returning the item to us, unless the item was faulty or incorrect.

4. Refunds

  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and applied to your original method of payment within 14 days of receiving the returned item.
  • Please note that shipping costs are non-refundable unless the return is due to a fault on our part.

5. Exchange Policy

  • We do not offer exchanges. If you would like a different product, please return the original item for a refund and place a new order.

6. Exceptions

  • Items marked as non-returnable cannot be returned unless faulty.

For any questions, please contact us at info@mimibarcelona.com

 

 

________________________________________________________________________________________

 

UK Return and Refund Policy

Effective Date: 02/09/2024

At Mimi Barcelona, we value our customers and want you to be completely satisfied with your purchase. If you’re not happy, we’re here to assist.

1. 14-Day Return Period Under the UK Consumer Contracts Regulations, you have 14 days to return an item from the date you received it, without providing a reason.

2. Eligibility for Returns

  • Items must be unused, in the same condition as received, and in the original packaging.
  • Non-returnable items include perishable goods, custom products, and sale items.

3. Return Process

  • To initiate a return, please contact us at inof@mimibarcelona.com within 14 days of receiving your item.
  • You are responsible for the cost of returning the item unless it is faulty or incorrect.

4. Refund Process

  • Once we receive and inspect your return, we will notify you regarding the status of your refund.
  • If approved, your refund will be processed and returned to your original method of payment within 14 days.
  • Please note that original shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchange Policy

  • We do not offer exchanges at this time. If you need a different item, please return your purchase for a refund and place a new order.

6. Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us immediately at [Insert Contact Information]. We will cover the cost of return shipping and ensure you receive the correct or non-faulty item.

For more information or any questions, please contact us at info@mimibarcelona.com